Privacy Policy
Last updated:
INTRODUCTION
This document sets out the privacy policy of FRAMEFORGE CONSULTANCY PTY LTD ABN 86 693 840 952 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
We take our privacy obligations seriously and we have created this privacy policy to explain how we collect, hold, use and disclose personal information in connection with our text‑to‑video consultancy services and related activities.
By providing personal information to us, using our services or accessing our content, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy and the Privacy Act 1988 (Cth).
We may change this privacy policy from time to time by posting an updated copy on our website, and we encourage you to check our website regularly to ensure that you are aware of our current privacy policy.
TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
(a) name and contact details (including mailing or street address, email address and telephone number);
(b) job title, role and information about your employer or the business you represent;
(c) login details or account information if you create an account with us;
(d) information you provide when you brief us or supply content for a project, such as documents, slide decks, scripts, brand guidelines, images, audio or video featuring you or other people;
(e) information about your interactions with our videos, platforms and services, such as viewing history, links clicked and feedback you provide;
(f) billing information such as payment method details (for example, a tokenised credit card reference) and transaction history;
(g) information in connection with client surveys, questionnaires and promotions;
(h) technical information and usage data about your device, browser and internet connection, including your device identity and type, operating system, IP address, geo‑location information, page view statistics, advertising data and standard web log information; and
(i) any other information you provide to us, or which we are required to collect, in connection with our services or our business.
In the ordinary course of our business we do not seek to collect sensitive information (such as information about health, race, ethnicity, political opinions or criminal records). If we do need to collect sensitive information, we will only do so with your consent or where otherwise permitted by law.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where you:
(a) contact us through our website;
(b) receive goods or services from us;
(c) submit any of our online sign up forms;
(d) communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
(e) interact with our website, social applications, services, content and advertising; and
(f) invest in our business or enquire as to a potential purchase in our business.
We may also collect personal information when you use or access our website, videos or other online content. This may be done through the use of web analytics tools, cookies or similar tracking technologies that allow us to understand how you use our content and services. Cookies are small files that store information on your computer, mobile phone or other device. You can disable cookies in your browser settings, but some parts of our services may not function properly if you do so.
USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
(a) to plan, create, produce, host, store and maintain videos and other content for you and your organisation;
(b) to provide our consultancy, implementation, housing, hosting, support and maintenance services to you;
(c) to communicate with you about a project, including to obtain instructions, feedback and approvals;
(d) to operate, protect, improve and optimise our website, videos, platforms and services, including by performing analytics, conducting research and training staff;
(e) to personalise content and experiences, and to understand how people engage with our videos and services;
(f) for record keeping, administrative purposes, issuing invoices and processing payments;
(g) to comply with our legal obligations, resolve disputes and enforce our agreements with third parties;
(h) to send you marketing and promotional messages and other information that may be of interest to you, and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). You can opt out of receiving marketing messages from us at any time by using the opt‑out facility provided (for example, an unsubscribe link) or by contacting us;
(i) to send you administrative messages, reminders, notices, updates, security alerts and information you request; and
(j) to assess applications for employment or other roles with us.
We will only use or disclose personal information for the purposes for which we collected it, for related purposes that you would reasonably expect, for purposes to which you have consented, or as otherwise permitted by law.
Disclosure of personal information
We may disclose personal information for the purposes described in this privacy policy to:
(a) our employees, contractors and service providers who help us deliver our services;
(b) third party platform and technology providers that host, store, process or deliver our videos, content and services;
(c) payment system operators and financial institutions;
(d) our professional advisers, such as lawyers, accountants and insurers;
(e) regulators, law enforcement bodies, government agencies or courts, where required or authorised by law; and
(f) any other person where you have given your consent.
Some of the third parties we use to host, store and deliver videos and other content may be located outside Australia or may store personal information on servers located outside Australia. The countries where those recipients are likely to be located may change from time to time, but may include the United States, the European Union, the United Kingdom and other jurisdictions where our technology providers host their services.
Where we disclose personal information to a third party, we will take reasonable steps to ensure that the recipient handles your personal information in a way that is consistent with the Australian Privacy Principles.
SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
Despite these measures, we cannot guarantee the security of your personal information and you provide personal information to us at your own risk.
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below, including your name and contact details. We may need to verify your identity before providing you with access. In some cases, we may be unable to provide access to all of the personal information we hold (for example, where providing access would unreasonably impact the privacy of others or would be unlawful), and where this occurs we will explain why. We will respond to all access requests within a reasonable time.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If you wish to complain about how we handle your personal information, please contact us using the details set out below, including your name and contact details and a description of your complaint. We will investigate your complaint and respond to you within a reasonable timeframe. We may request further information from you to help us resolve your complaint.
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Email: admin@frameforge.com.au
Our privacy policy was last updated on 07 April 2026.